FAQ / Support

An account is represented by an email address, and allows you to create and manage video projects. Within this account, you can create organisations that will let you to manage and categorise projects.

An account is represented by an email address, and allows you to create and manage video projects. Within this account, you can create organisations that will let you to manage and categorise projects.

Go to your Skeem dashboard at app.skeem.io. In the menu bar, click your name at the top right. In the drop-down menu, click ‘My account’. A window will open. Click ‘Account settings’ to display all the editable fields of your account. Make the desired changes and click ‘Save’.

Go to skeem.io. Once the page has loaded, click ‘Log in’. Enter your email address and password and click ‘Log in’.

Go to your Skeem dashboard at the address. In the menu bar, click ‘Dashboard’ at the top left and then ‘Create a new organisation’. Enter the required fields and click ‘Continue’. Your new organisation will appear at the bottom of your dashboard.

An organization represents a structure (company, association, freelancer, etc.) Within each organization, you can manage and classify the organization's projects. Your Skeem account is attached to your email and therefore to you. However, you can also work for or with other organizations. That's why your dashboard lets you find all the projects you're involved in, sorted by organization.

Your profile represents you personally on the application. The parameters you specify (name, first name, avatar, function) are used by the application to represent you in the places where you act.

Go to your Skeem dashboard. In the menu bar, click on your name in the top right-hand corner. In the drop-down menu, click on My account. A window opens, click on my profile to display all the editable fields in your account. Make the desired changes and click Save.

The User may terminate his account at any time by sending an e-mail to support@skeem.io with the subject "Skeem account termination".

The contributor

Has no specific rights

The project manager

Access the drive Access to model creation Can be used with all models Create, delete and archive projects See all projects Access project preferences Can send bilboards

The production manager

Access to member management Access history Go to general planning Access the drive Access to model creation Can be used with all models Create, delete and archive projects See all projects Access project preferences Can send bilboards

The Super Admin

Access organization parameters (contact details, plan and payment) Access to member management Access history Go to general planning Access the drive Access to model creation Can be used with all models Create, delete and archive projects See all projects Access project preferences Can send bilboards

To delete an entire track, you must first select the desired track by positioning your cursor over it. Please note that the cursor must not be placed on a stage. Once this has been done, a garbage can icon appears to the left of the track when you hover over it. Click on the trash icon. The track is then deleted.

From the timeline, to request validation of a stage from a client, click on the validation extension. Its contents will be displayed. Then click on the Request validation button. An email notification is sent to each customer so that one of them can validate the stage. You can request validation as many times as you like.

From the timeline screen, click on Edit timeline, on the right above the timeline. This takes you into edit mode. Position yourself on the desired brick and click on the 3 parameter points. In the drop-down menu, click on Associate a validation stage. Finally, you can adjust its duration in the same way as a conventional brick.

From the timeline screen, click on Edit timeline, on the right above the timeline. This takes you into edit mode. Position yourself on the desired brick and click on the 3 parameter points. In the drop-down menu, click on delete. Your production stage is now deleted.

To change the name of a production stage

From the timeline, to rename a production stage, click on Edit timeline, on the right above the timeline. This takes you into edit mode. Position yourself on the desired stage and click on the 3 setting points. In the drop-down menu, click on stage parameters. In the pop-up window, edit the text field entitled Stage name. Click on the Validate button at the bottom right of the menu. Your production stage is now renamed.

To change the duration/date of a production stage via the menu

From the timeline, to modify the duration of a production stage, click on modify timeline, on the right above the timeline. This takes you into edit mode. Position yourself on the desired stage and click on the 3 setting points. In the drop-down menu, click on stage parameters . In the pop-up window that appears on the screen, change the dates using the calendar below the choose duration field. Once you've completed these tasks, click on the Validate button at the bottom right of the menu. Your production stage is now positioned on the desired dates.

To change a production stage icon

From the timeline, to rename a production stage, click on edit timeline, on the right above the timeline. This takes you into edit mode. Position yourself on the desired stage and click on the 3 setting points. In the drop-down menu, click on stage parameters . In the pop-up window that appears on the screen, change the menu to choose an icon. Click on the Validate button at the bottom right of the menu. The icon for your production stage has now been modified.

To change the production stage color

From the timeline, to rename a production stage, click on edit timeline, on the right above the timeline. This takes you into edit mode. Position yourself on the desired stage and click on the 3 setting points. In the drop-down menu, click on stage parameters. In the pop-up window that appears on the screen, change the menu item " Choose color ". Click on the Validate button at the bottom right of the menu. The color of your production stage is now modified.

From the timeline, to create a production stage, click on , on the left above the timeline. Once the pane has been enlarged, click on edit at the top right of your screen. Position yourself on the brick of your choice (customizable or predefined) and "grab" it with the left click of your mouse. Hold down the button and move the selected brick to the desired position on the timeline. Release the left mouse button and the brick will drop.

To define the role of a project participant, go to your dashboard and click on the Settings icon in the top right-hand corner of the project card, then click on Participants. A list of project participants is displayed: in the right-hand column, each person's role is specified, accompanied by a parameter menu (3-point menu). Click on the "3-dot menu" of the role to be modified, then choose the appropriate role.